We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective drains, and a leaking stack pipe. Response to the resident’s reports of leaking guttering. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of damp and mould. The resident’s right to buy application. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
The complaint is about how the landlord handled the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant .
The complaint is about the resident’s report of repairs to the heating system and the associated charge.
The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the property. Water damaged plasterboard across the gable end of the house from July 2022 to January 2023. Repairs of the ceilings and works to address mould during her decant from February 2022 to July 2022. Issues at the 1st decant property from May 2021 to June 2021. Issues at the 2nd decant property from June 2021 to August 2021. Issues at the 3rd decant property from 20 February 2022 to 20 March 2022. Issues at the 4th and 5th decant properties from March 2022 to July 2022. Mess left by contractors following decorating works in October 2021. An inadequately secure front door from August 2020 to October 2020. A faulty boiler from August 2021 to February 2024. Damage to statues and ornaments in the garden by contractors at some point between May 2021 and August 2021. Faulty tape and joining in her daughter’s bedroom. Flooding into the property through the front door. A leak under the kitchen sink. A leaking ceiling. Mould in the bathroom. Mouldy and bowing ceilings.
The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.