Harlow District Council (202322940)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the gutter. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Hundred Houses Society Limited (202423589)
The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.
London & Quadrant Housing Trust (202414935)
The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings.
London & Quadrant Housing Trust (L&Q) (202324172)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Brent (202328862)
This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall area and a side gate.
London Borough of Brent (202329275)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
London Borough of Hammersmith and Fulham (202316559)
The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of service charge accounts and interest on the account. A request for a full statement of account since 2012. The landlord’s handling of the resident’s request for information about major refurbishment works (“major works”), particularly: The level of charges. The provision of documents in a digital format. The landlord’s handling of the resident’s complaints, particularly: Complaints about major works made in 2020, 2021 and 2022. A complaint raised in June 2023.
London Borough of Hillingdon (202323642)
The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .
London Borough of Hounslow (202325961)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
London Borough of Lambeth (202311666)
The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties in 2017. Rent arrears due to the landlord’s failure to pay him compensation from a disrepair claim. Damp and mould and outstanding repairs. We have also considered the landlord’s handling of the resident’s related complaint.