Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the resident’s concerns about the standard of decoration. The landlord’s handling of the resident’s reports of water pooling in the garden. The landlord’s handling of the resident’s reports of damage to the kitchen floor. The landlord’s handling of the resident’s reports of water flooding in the wet room. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.
The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.