We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. The resident’s report of damage to 2 wardrobes and their TV during their decant. The associated complaint.
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in respect to ‘surveyor cubes.’ The resident’s request for compensation for items damaged by damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.
The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.
The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.