Colchester City Council (202322142)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Derby City Council (202222467)
The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.
Ipswich Borough Council (202326517)
The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.
London & Quadrant Housing Trust (L&Q) (202301773)
The landlord’s handling of repairs to the front door and windows.
London Borough of Camden Council (202322539)
The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202313441)
The complaint is about the landlord handling of damp and mould at the resident’s property.
Paragon Asra Housing Limited (202328623)
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.
Sanctuary Housing Association (202425499)
The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202414527)
The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.