Torus62 Limited (202308287)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Waltham Forest Council (202401637)
The resident’s complaint is about the landlord’s handling of a leak into his property.
Waverley Borough Council (202224018)
The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.
Clarion Housing Association Limited (202214511)
REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202228003)
The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.
Hyde Housing Association Limited (202327953)
The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request for compensation for damaged personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202305418)
The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and the contractor’s behaviour. Cracks in the property. The landlord’s complaint handling has also been considered in this investigation.
Lewisham Council (202335783)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.
London & Quadrant Housing Trust (L&Q) (202305315)
The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.
Southern Housing (202234809)
The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.