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REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.
The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.
The complaint is about the landlord’s response to the residents reports of an insecure front door.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting in damage to his bedroom ceiling. Handling of the resident’s reports of a flood on his balcony, resulting in damage to his internal flooring. Complaints handling.
The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.
The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s reports of a faulty boiler and his concerns about carbon monoxide emissions. The associated complaint.
The complaint is about the landlord’s response to the resident’s security concerns for the building.