We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it to replace her kitchen. A leak and electrical repairs in September 2024. The resident’s complaints.
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of noise nuisance from the property above.
The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her request for compensation. The landlord’s handling of the resident’s concerns about building repairs, cleaning and service charge costs. The landlord’s handling of the resident’s reports of a pest infestation . The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s concerns about changes in housing officers and lack of communication. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the landlord’s complaint handling.