We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. Decision to offer the resident’s neighbour an assured tenancy. Response to the resident’s concerns it had discriminated against her by granting her a starter tenancy and not an assured tenancy. Handling of the associated complaints.
The complaint is about: the impact of the landlord’s handling of issues on the resident’s health. the landlord’s handling of reports of roof, guttering and brickwork repairs and of the related internal repairs. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about: The level of a service charge for fire-safety. The landlord’s responses to the resident’s queries about his service charge. The landlord’s handling of the associated complaint.
REPORT COMPLAINT 202409246 Wandle Housing Association Limited 13 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. The complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s concerns about damp, mould, and cavity wall insulation.
The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) by a neighbour. Repairs to the main entrance door and reports of intruders.
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.