Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Midland Heart Limited (202218273)

The complaint is about the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the nearby alleyway and footpaths. The resident’s reports of antisocial behaviour (ASB) by neighbours, including fly tipping, overflowing rubbish bins, graffiti, damage to the resident’s garden lights and damaged communal fencing. The resident’s report that the landlord’s contractor failed to clear away waste material which punctured her car tyres. The Ombudsman has also investigated the landlord’s handling of the associated complaints.

Norwich City Council (202224333)

The complaint is about: The landlord’s handling of the resident’s reports of damp and request for repairs following a leak. The landlord’s handling of the resident’s complaint.

Notting Hill Genesis (NHG) (202212610)

This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.

Notting Hill Genesis (NHG) (202215979)

The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an effect on their household. the associated formal complaint.

Onward Homes Limited (202220340)

The complaint is regarding the landlord’s: Response to the resident's concerns regarding his building security and the standard of service, including whether the service offered value for money. Complaint handling.

Onward Homes Limited (202230826)

The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint.

Orbit Group Limited (202214098)

The complaint is about the landlord’s: Response to the resident’s requests for information about service charges; Response to the resident’s requests for certified accounts; Response to the resident’s request for permission to complete home improvements; Complaint handling.