Royal Borough of Kensington and Chelsea (202302793)
The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to a balcony.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stonewater Limited (202233580)
The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during a boundary dispute.
Hammersmith and Fulham Council (202302176)
The complaint is about the landlord’s handling of a broken front door lock at the resident’s property.
Haringey London Borough Council (202301724)
The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above.
London & Quadrant Housing Trust (L&Q) (202231045)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The resident’s reports of issues with heating and hot water in his property. The resident’s concerns about ventilation in his property. Reports of breakdowns to the communal lift for the building. The resident’s reports of stolen mail and parcels from the building’s communal area. The landlord’s complaint handling has also been investigated.
Mulberry Housing Co-operative Limited (202230433)
This complaint is about the landlord’s response to the resident’s: Request for an internal move to a larger property. Concerns around the landlord’s management and governance. Reports of damp and mould. Concerns around health and welfare. The Ombudsman also considered the landlord’s complaint handling.
One Housing Group Limited (202303056)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s claims that she was unfairly sanctioned for causing ASB. The landlord’s handling of the resident’s concerns about the conduct of a member of staff. The landlord’s handling of the resident’s reports of discrimination.
Peabody Trust (202209431)
This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.
Peabody Trust (202232076)
The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident's reports of damp and mould. The landlord’s response to the resident's request for repairs to her bathroom and kitchen lights. The landlord’s handling of the resident’s complaint.
Stonewater Limited (202334511)
The complaint is about the landlord’s handling of repairs to the car park access gate.