We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.