Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202230351)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We have also considered the landlord’s complaint handling.

Southern Housing (202119657)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.

Sovereign Network Group (202330557)

The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.

The Guinness Partnership Limited (202431434)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint.

The complaint is about the landlord's handling of: Asbestos found in the garden at the property; Debris and items in the garden; Reports of issues with the fence in the garden; The resident’s reports of rats in the garden.

Trident Housing Association Limited (202347549)

The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to install a lock or door to a bin store associated complaint

Chelmer Housing Partnership Limited (202300166)

The complaint is about the landlord’s handling of the resident’s defects reports. We have also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202346766)

The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns while he was in temporary accommodation. Associated formal complaint.

London & Quadrant Housing Trust (L&Q) (202213634)

The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.

London & Quadrant Housing Trust (L&Q) (202303275)

The complaint is about the landlord’s: Response to the resident’s reports of defects in the property. Complaint handling.