Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202214298)

The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint.

Together Housing Association Limited (202320354)

The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.

Wandle Housing Association Limited (202217802)

The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Birmingham City Council (202228647)

The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.

Clarion Housing Association Limited (202301032)

The resident’s complaint is about the landlord’s response to his reports of damp and mould, and the associated repairs. In addition, this Service has considered: the landlord’s record keeping the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202307014)

The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.

Connexus Homes Limited (202311346)

The complaint is about the landlord’s response to reports of unsafe windows in the property. The Ombudsman has also considered the landlord’s complaint handling.

Estuary Housing Association Limited (202229714)

The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his concerns around vulnerability.

Great Places Housing Association (202302849)

The complaint is about: The landlord’s handling of the resident’s reports of a leak in an ensuite bathroom. The landlord’s complaint handling has also been investigated.

Islington Council (202227376)

The complaint is about the landlord’s handling of: The resident’s query about the amount of service charge payable, and the associated costs due service charge arrears. The administration of the resident’s service charge account, and the associated communication. The Ombudsman has also considered the landlord’s complaint handling.