We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the resident’s requests for repairs to the patio doors. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.
The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling.
The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its contractors, sub-contractors and consultants. The resident’s requests for reasonable adjustments , under the Equality Act 2010, during district heating replacement works. Follow-up work and damage caused to the resident’s property following completion of roof repairs and ceiling repairs in 2022.
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs reported within the property. The resident’s reports of a fault with her hot water temperature. The associated complaint.
REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]