Hyde Housing Association Limited (202315094)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Incommunities Limited (202228889)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Islington and Shoreditch Housing Association Limited (202305132)
The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.
Lambeth Council (202308257)
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202220367)
The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.
London & Quadrant Housing Trust (L&Q) (202309142)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202333840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.