We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was out of service. The resident’s request for rehousing. The associated complaint.
The complaint is about the landlord’s handling of: Reports of repairs and silverfish. The associated complaint.
The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of a fire door. Communal maintenance.
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of damp and mould. The resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain heat. The landlord’s handling of the complaint.