London Borough of Newham (202124872)
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202009566)
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
Sanctuary Housing Association (201901900)
The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The landlord’s response to the resident’s reports of repairs to the external door and windows. The landlord’s response to the resident’s concerns regarding gas servicing appointments in 2019. The landlord’s complaint handling and the resident’s request for compensation.
Settle Group (202216816)
The complaint is about: The landlord’s handling of the resident’s kitchen renewal and subsequent compensation offer. The landlord’s handling of the associated complaint.
Silva Homes Limited (202213671)
The complaint is about the landlord’s handling of concerns about staff conduct.
Sovereign Housing Association Limited (202214966)
The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the resident’s property. The associated formal complaint into these matters.
Sovereign Network Homes (202216523)
The complaint is about the landlord’s handling of repairs to the resident’s driveway.
Hackney Council (202210348)
The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.
Islington Council (202210745)
The complaint relates to: The landlord’s management of the mutual exchange process. The landlord’s management of the major works transfer process. The landlord’s handling of the resident’s complaint.
Lambeth Council (202122594)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak caused by outstanding roof repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.