London Borough of Barnet (202344183)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202317756)
The complaint is about the landlord’s handling of a leak into the communal area and communal decorative works.
Notting Hill Genesis (NHG) (202321271)
The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial works. The Ombudsman has also assessed the landlord’s complaint handling.
Ongo Homes Limited (202315596)
The complaint is about the landlord’s handling of garden works.
Paragon Asra Housing Limited (202409408)
The complaint is about:
Southern Housing (202408622)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.
Together Housing Association Limited (202234002)
The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and repairs. Handling of the resident's reports of rats in the property. Complaint handling.
Yorkshire Housing Limited (202407470)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
First Garden Cities Homes Limited (202313788)
The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy.
Harlow District Council (202312434)
The complaint is about the landlord’s response to the residents reports of leaks from her wet room. The Ombudsman has also considered the landlord’s complaint handling.