We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about: The landlord’s handling of the resident’s concerns about parking. The landlord’s handling of the resident’s complaints about: Noise nuisance reports. Cleanliness of the communal area. Unauthorised access to the block. Availability of the lifts.
The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the resident’s property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the landlord’s handling of: the resident’s reports it had accessed her garden without permission. a rodent issue at the property. the resident’s concerns about how it communicated with her, and about it attending without notice or agreement . the resident’s concerns about insulation work. the resident’s request for an electric boiler and her concerns about how it had responded to an exposed gas pipe in her garden. the complaint.
The complaint is about the landlord’s response to the resident’s reports of various repairs. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns around: Managing agent fees and charges for heating and hot water. Lift breakdowns. Antisocial behaviour (ASB). The standard of communal cleaning. Fire safety. A charge for communal window cleaning. This report has also assessed the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of: Outstanding repairs to the kitchen ceiling and bathroom sink, the relocation of the resident’s oven following advice from an occupational therapist, and the replacement of the kitchen tap. The replacement of the balcony decking. Reports of the resident’s flat being excessively cold following the removal of the cladding and issues of damp and mould. Concerns raised by the resident that her front door should be replaced following a fire on the sixth floor in 2017. Its communication with the resident in relation to the 2023-2024 rent increase. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service charge accounts. Response to the resident’s concerns about the standard of services provided under the service charge agreement. Handling of the associated complaint.
The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the associated complaint.