Saxon Weald (202207788)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202218230)
The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.
Wandle Housing Association Limited (202123253)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.
Accent Housing Limited (202203580)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a drain replacement.
Aster Group Limited (202201448)
The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour (ASB). The resident’s request for a management move.
Brighton and Hove City Council (202012680)
The complaint is about the landlord’s response to the resident’s reports in relation to repairs.
Clarion Housing Association Limited (202000555)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s reports of repairs required to the roof and bathroom.
Clarion Housing Association Limited (202015858)
The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire safety. The landlord’s level of communication. The landlord’s response to the resident’s request to buy back the property. The Ombudsman has investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202117029)
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
Clarion Housing Association Limited (202202320)
The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.