Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Mansfield District Council (202126813)

The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of support given to him. The resident’s reports of motorcycles being ridden outside his property. The resident’s concerns about the timing of the electrical safety checks. The resident’s concerns about action taken to access the property for gas servicing. The administration of the resident’s Council Tax account. Data and how it dealt with the resident’s subject access request. The associated complaints.

Milton Keynes City Council (202219477)

The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an outbuilding roof. Response to the resident’s requests for compensation for damaged belongings. We have also assessed the landlord’s complaint handling.

Notting Hill Genesis (202408736)

The complaint is about: The landlord’s handling of repairs to the heating system and subsequent leak. The landlord’s response to damage to the resident’s possessions caused by a leak. We have also investigated the landlord’s handling of the associated complaint.

Notting Hill Genesis (NHG) (202337733)

The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Onward Homes Limited (202342935)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.

Peabody Trust (202420072)

The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Torus62 Limited (202423279)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the associated repairs. Complaint Handling.