We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports of the communal hallway being in poor condition. The landlord’s failures contributing to the death of the resident. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a leak.
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered the landlord’s: Record keeping. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports about leaks.
The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. Request for the landlord to relocate the radiators. Request for the landlord to remove the artex decoration.
The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger van. The landlord’s handling of the: Resident’s request for a disabled parking bay. Associated complaint.