Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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A2Dominion Housing Group Limited (202319987)

The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.

City of Westminster Council (202418222)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.

Hyde Housing Association Limited (202322677)

The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.