Orbit Group Limited (202411766)
The complaint is about the landlord’s handling of a missed heating contractor appointment.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202329430)
The complaint is about the landlord’s: Response to temporary accommodation not having electricity when the resident moved in. Response to the resident’s concerns regarding the duration of the temporary move. Handling of the complaint.
B3 Living Limited (202214301)
The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Brighter Places (202233133)
The complaint is about the landlord’s administration of the resident’s rent account.
Brighton and Hove City Council (202400988)
The complaint is about the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould.
Canterbury City Council (202403136)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. subsequent complaint.
Clarion Housing Association Limited (202212172)
The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202226405)
The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321860)
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202406901)
The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.