Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within the building. The Ombudsman has also considered the complaint handling of the case.
The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of no hot water and heating in her property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report also considers the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.
The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould in the communal area. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of repairs. The complaint and level of compensation offered.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical work and request to be moved. The landlord’s handling of the resident’s complaint.