Notting Hill Genesis (NHG) (202300960)
The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. Formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Platform Housing Group Limited (202226057)
The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. The landlord's handling of concerns regarding the efficiency and cost of the heating system. The landlord's handling of reports of damp and mould. The landlord's handling of the complaint.
Sanctuary Housing Association (202225565)
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
Torus62 Limited (202310199)
The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.
Christian Action (Enfield) Housing Association Limited (202310927)
The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused.
Citizen Housing (202222927)
The complaint is about the landlord’s handling of: The resident’s report of a water leak from an upstairs property into her bathroom and the associated repairs. The planned kitchen replacement. The resident’s concerns regarding staff conduct. This Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306893)
The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.
Paragon Asra Housing Limited (202304553)
The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.
Regenda Limited (202219696)
The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request to have the gas fire fixed and re-connected.
South Tyneside Council (202313544)
The complaint is about the landlord’s handling of various repairs to the property.