Torus62 Limited (202339057)
The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Your Housing Group Limited (202311044)
The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a window repair and a crack on the wall. The associated complaint.
Eastlight Community Homes Limited (202308431)
The complaint is about the landlord’s response to the resident’s: Concerns about her end of defects inspection. Reports of defects in her new build property. The Ombudsman has also considered the landlord’s complaint handling.
Mosscare St. Vincent’s Housing Group Limited (202301196)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The asbestos in the property. The resident's concerns about the safety of the electrics in the property. The resident’s queries about eligibility for the right to acquire scheme (RTA). The resident’s subject access request (SAR). The associated complaint.
Orbit Housing Association Limited (202403133)
The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202219702)
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
Sanctuary Housing Association (202307213)
The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for information about the service charges relating to the repair. Concerns about the level of service charges relating to the repair. Associated complaint.
Southern Housing (202304591)
The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s vehicle.
Stonewater Limited (202310055)
The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202307967)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.