Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.
The complaint is about:
This complaint is about how the landlord handled the resident’s application for a priority transfer.
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.