Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202328281)

The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The resident’s reports of repairs and pest infestation. The resident’s concerns about staff conduct. The resident’s reports of damp and mould, including mould damage to her possessions. The resident’s concerns about the possible presence of asbestos in the property and the garden. The gas and electrical safety tests following the mutual exchange. The resident’s request for a bath to be installed in the wet room. The associated complaints.

Southwark Council (202411821)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.

Sovereign Network Group (202336810)

The resident’s complaint is about the landlord’s handling of reports of: A repair to the wet room pump. Damp and mould.

Stonewater Limited (202230840)

The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges The ground maintenance service. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Stonewater Limited (202331650)

The complaint is about the landlord’s handling of: works to the resident’s boiler and the replacement of a radiator at the property. repairs to a window mechanism at the property.

Stonewater Limited (202424673)

The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Together Housing Association Limited (202331440)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also investigated the landlord’s complaint handling.

Torus62 Limited (202345588)

The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with asbestos regulations and guidelines. Management of asbestos removal, subsequent clean up and associated repairs. Response to her request to replace her upstairs carpets.

Town and Country Housing (202424042)

The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved.

Town and Country Housing (202435070)

REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]