Newcastle City Council (202305992)
The complaint is about the landlord’s handling of repairs caused by possible subsidence.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Plymouth Community Homes Limited (202336249)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation and the removal of her damaged possessions. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Sovereign Network Homes (202217522)
The complaint is about the landlord’s handling of: Recurring roof leaks. Replacing a velux roof window. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaints.
Sovereign Network Homes (Former Network Homes) (202304392)
The complaint is about the landlord’s handling of a leak in the property.
The Guinness Partnership Limited (202317444)
The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint.
ForHousing Limited (202308903)
The complaint is about: The landlord’s handling of the resident’s reports of a leak from the flat upstairs . The landlord’s handling of the resident's complaint.
Homes Plus Limited (202326578)
The complaint is about the landlord’s handling of the resident’s: Reports of condensation in the loft. Reports of outstanding repairs to the kitchen. Associated complaint.
Jigsaw Homes Group Limited (202328253)
The complaint is about the resident’s reports about the landlord’s handling of; Issues within the communal areas including repairs to the entrance gates and alleged antisocial behaviour (ASB). The associated service charges. The Ombudsman has also considered the landlord’s handling of the complaint.
Leeds City Council (202304762)
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.
London & Quadrant Housing Trust (202232684)
The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.