We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be reimbursed for the cost of damaged belongings from a mice infestation.
The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition of the kitchen units. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. The subsequent damage and its offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal complaint.
The complaint is about the landlord’s handling of the resident’s transfer request.
The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and mould in the basement; damp in the upstairs of the property; disrepair to the kitchen; a collapsed basement ceiling; and the request for an additional toilet and the subsequent damp in that room. Associated complaint.