London & Quadrant Housing Trust (202332554)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202417670)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
London & Quadrant Housing Trust (202424059)
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
London Borough of Lewisham (202427559)
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202447629)
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
South Tyneside Council (202314195)
The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.
Southern Housing (202415515)
The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling of the complaint.
Stevenage Borough Council (202321733)
The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint.
A2Dominion Housing Group Limited (202435969)
The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Abri Group Limited (202424721)
The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.