Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.
The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance from children playing in the communal garden. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: