Metropolitan Thames Valley Housing (MTV) (202315322)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s handling of the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Milton Keynes City Council (202309298)
The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This Service has also considered the landlord’s complaint handling.
Peabody Trust (202300779)
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.
Sanctuary Housing Association (202223664)
The complaint is about: The landlord’s handling of the resident’s reports of a leak and resultant damp and mould at the property. The landlord’s complaint handling has also been investigated.
Settle Group (202218809)
The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sheffield City Council (202125993)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including concerns about her neighbour’s closed-circuit television (CCTV).
Vivid Housing Limited (202304389)
The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which were the subject of a complaint in 2023.
Westminster City Council (202323512)
The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint.
Wigan Metropolitan Borough Council (202102568)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202307731)
The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.