We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
The complaint is about the landlord’s response to concerns raised about the service charge.
The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The resident’s report of damage caused to garden furniture and contractor behaviour. The complaint.
The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint.