Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Islington Council (202320838)

The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.

Lambeth Council (202229980)

The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.

Lambeth Council (202327732)

The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.

Leeds City Council (202328244)

The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the resident’s request for a reasonable adjustment.

Midland Heart Limited (202327318)

The complaint is about the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff conduct.

Newlon Housing Trust (202225139)

The complaint is about the landlord’s handling of the resident’s reports of lack of water, heating, and hot water. The Ombudsman has also investigated the landlord’s complaint handling.