Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202335709)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.

Southwark Council (202346339)

The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.

Sovereign Network Homes (202341137)

This complaint is about the landlord’s handling of reports of water ingress, damp and mould.

Stockport Homes Limited (202329004)

The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.

Stoke-on-Trent City Council (202233104)

The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202228193)

The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.

The Guinness Partnership Limited (202402421)

This complaint is about the landlord’s handling of:

Torus62 Limited (202310616)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.

Town and Country Housing (202400473)

This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of concerns with the condition of a communal bin store. The associated complaint.

Wakefield And District Housing Limited (202336653)

The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.