Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Islington Council (202227599)

The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.

London & Quadrant Housing Trust (L&Q) (202311071)

The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.

London Borough of Hackney (202312141)

The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.

Milton Keynes City Council (202307884)

The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.

Notting Hill Genesis (NHG) (202305308)

The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding.

Orbit Group Limited (202220029)

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

Paragon Asra Housing Limited (202219733)

This complaint is about the landlord’s handling of: Reports of issues with windows. Reports of a pest infestation. Reports of boiler issues. The associated complaint.

Peabody Trust (202224410)

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.

Peabody Trust (202303351)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment of expenses claimed by the resident during a decant. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Redditch Borough Council (202216635)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Reports of a ticking noise. Request for adaptations to her bathroom. The Ombudsman has also considered the landlord’s complaint handling.