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REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s decant from the property. internal and external repairs. the resident’s complaints about the conduct of the landlord’s operatives. the resident’s requests for further information. the landlord’s handling of the associated complaint.
The resident has complained about the landlord’s handling of reports of anti-social behaviour (ASB) from a neighbouring property, in particular noise from a dog.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to various repairs within the property and the resident’s request for compensation for damaged belongings.
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s subject access request (SAR). Response to the resident’s reports about the condition of the kitchen walls when she moved in to the property. Handling of a lack of heating at the property when the resident moved in. Handling of repairs to the resident’s bathroom. Handling of repairs to the resident’s balcony. Handling of the resident’s reports that a fire door at the property would not close properly. Handling of the resident’s reports concerning the conduct of members of the landlord’s staff. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to start the work. The landlord’s decision to decline the resident’s request for replacement like-for-like laminate flooring and to fully re-skim the walls. The Ombudsman has also considered the landlord’s complaint handling.