Orbit Group Limited (202306375)
The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paradigm Housing Group Limited (202316689)
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
Peabody Trust (202231396)
The resident’s complaint is about the landlord’s handling of repairs to the taps in her property.
Peabody Trust (202231718)
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
Peabody Trust (202233695)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
Peabody Trust (202316568)
The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.
Peabody Trust (202318876)
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
Peabody Trust (202331367)
The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed compensation.
Peabody Trust (202331774)
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.
Platform Housing Group Limited (202413460)
The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for her energy usage. We have also considered the landlord’s complaint handling.