Derwent Housing Association Limited (202211282)
The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East Midlands Housing Group Limited (202119605)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202100791)
The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
Hyde Housing Association Limited (202128560)
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
Leeds City Council (202114847)
The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Magna Housing Limited (202203854)
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
Optivo (now Southern Housing) (201810151)
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.