We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. The resident’s reports of items having been removed from the property without her consent. The resident’s request to be moved via a management transfer. The resident’s complaint.
The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query about the neighbour’s flooring.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
The complaint is about the landlord's handling of repairs to the boiler in the resident’s property.
The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged flooring, a wash basin and a toilet at her property.
The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a managed move. The Ombudsman has also considered the landlord’s complaints handling.
The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns about the erection and position of a fence.
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.