The Riverside Group Limited (202415005)
The complaint is about the landlord’s handling of the resident’s: Concerns about the shared boiler flue system. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202417347)
The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water from the kitchen and bathroom taps. The temperature of the water from the bath and shower taps. The Ombudsman has also considered the landlord’s: Handling of the associated complaint. Record keeping.
Abri Group Limited (202440608)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs.
Citizen Housing Group Limited (202310414)
The complaint is about the landlord’s handling of the resident’s: reports of repairs and damp and mould in the property. reports of cracks and structural defects in the property. concerns about fire safety. request for it to make reasonable adjustments and provide a property that met his disability needs. rent account. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202427773)
The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint.
Flagship Housing Group Limited (202323371)
The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.
Freebridge Community Housing Limited (202422538)
The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould.
Hexagon Housing Association Limited (202303959)
The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden paving slabs and a retaining wall. The associated complaint.
Hyde Housing Association Limited (202408454)
The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in the toilet room. Condensation on the pipes.
Islington and Shoreditch Housing Association Limited (202424686)
The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has also considered the landlord’s complaint handling.