Sanctuary Housing Association (202343098)
The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the lifts. Repairs to the communal door. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202424441)
The complaint is about the landlord’s handling of: A leak from above. The formal complaint.
Southwark Council (202425793)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
Southwark Council (202426170)
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.
Sovereign Network Group (202428352)
The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.
Sovereign Network Group (202448707)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.
Sovereign Network Group (202501012)
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The Guinness Partnership Limited (202453050)
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
Barnsley Metropolitan Borough Council (202343326)
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
Clarion Housing Association Limited (202333013)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.