We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202329894 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a […]
Decision Case ID 202400925 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident complained that the landlord failed […]
Decision Case ID 202348512 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a problem with a blocked […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
Decision Case ID 202405984 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident has tilt and turn windows in her home. […]
The landlord closed the complaint prematurely at stage 1 of its process. Its stage 2 response lacked detail and did not reflect on its handling of the matter at stage 1. It also did not demonstrate any learning.
Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 27 March 2026 Background The resident lives on an estate made up […]
Decision Case ID 202316588 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background In early 2023 the resident […]
Decision Case ID 202401272 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident lived in a 2-bedroom property with her partner and […]
Decision Case ID 202503999 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a communal radiator repair on 24 […]