Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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South Devon Rural Housing Association Limited (202314091)

The resident’s complaint is about the removal of personal belongings from her garage by the landlord.

Southern Housing (202308943)

The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.

Southern Housing (202316840)

The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202328956)

The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.

Stonewater Limited (202426067)

The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.

The Guinness Partnership Limited (202326438)

The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.

Walsall Housing Group Limited (202325741)

The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.

Birmingham City Council (202313281)

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).

Gateway Housing Association Limited (202310470)

The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and the housing development. the resident’s reports of a leak. the associated complaint.