Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Paragon Asra Housing Limited (202116346)

The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The lack of electrical sockets and reduced cupboard space following the installation of a new kitchen. The electrical rewire required to the property. This report has also considered: The landlord’s complaints handling. The record keeping.

Peabody Trust (202117790)

The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling of reported damage to the ceiling of the property. The landlord’s handling of repairs to the wet room to prevent flooding. The landlord’s handling of the resident’s concerns about the condition of the windows. The landlord’s response to the resident’s concerns about billing for communal electricity. The landlord’s complaint handling.

Peabody Trust (202202042)

The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment.

Places for People Group Limited (202123879)

The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change the age restrictions on the scheme.

Platform Housing Group Limited (202213692)

This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.

South Kesteven District Council (202204441)

  REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Southern Housing (201911202)

The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has also considered the landlord’s complaint handling approaches.

Southern Housing (202121668)

The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the kitchen. This Service has also considered the associated complaint handling.

Southern Housing Group Limited (202103763)

The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered the landlord’s complaint handling