Milton Keynes City Council (202107671)
The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and management of the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (201909344)
The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of the resident’s reports of ceiling mould following a roof leak. The associated complaint.
Notting Hill Genesis (NHG) (202016598)
This complaint is about the landlord’s: handling of heating and hot water repairs; response to the resident’s staff conduct concerns; communication; response to the resident’s standing order queries; complaint handling; record keeping.
Notting Hill Genesis (NHG) (202122004)
REPORT COMPLAINT 202122004 Notting Hill Genesis 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202210892)
The complaint is about the landlord’s response to the resident’s request for a parking space on the estate.
Nottingham City Council (202007047)
The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports of repairs to his toilet. The resident’s request to be rehoused. The resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaints handling.
Octavia Housing (202108938)
The complaint is about: The landlord’s handling of leaks into the resident’s property from the flat above. The landlord’s handling of the resident’s reports of faults with the kitchen sink and space for the cooker. This service has also considered complaint handling in this investigation.
Optivo (now Southern Housing) (202111410)
The complaint is about: The landlord’s response to the resident’s request for repairs to the front door, wall, and window damaged following forced entry by the police. The associated complaint. The landlord’s record keeping.
Orbit Group Limited (202215754)
The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.
Paragon Asra Housing Limited (202116338)
The complaint is about: The landlord’s decision not to reimburse the resident for a replacement appliance. The landlord’s management of wet room floor repairs. The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint.