Notting Hill Genesis (NHG) (202312382)
The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Ocean Housing Limited (202332640)
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
Orbit Group Limited (202223418)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Asbestos in the damp ceiling. The complaint.
Orbit Group Limited (202322144)
The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.
Orbit Housing Association Limited (202315797)
The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202315983)
The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.
Orbit Housing Association Limited (202322199)
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
Orbit Housing Association Limited (202324589)
The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct. Reports of loss of heating and hot water and the repair of the boiler. Reports of a personal injury. Reports of a data breach. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Poplar Housing And Regeneration Community Association Limited (202324558)
The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.