Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202314532)

The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.

Clarion Housing Association Limited (202302666)

The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements to the block. Response to the resident’s request for evidence of works covered by her service charge. The Ombudsman has also considered the landlord’s complaint handling.

Great Places Housing Association (202228214)

The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also considered the landlord’s complaint handling.

Habinteg Housing Association Limited (202411853)

The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within the property. The landlord’s handling of the associated complaint.