Metropolitan Thames Valley Housing (MTV) (202332644)
The complaint is about the landlord’s response to communal lift repairs.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Origin Housing Limited (202445269)
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
Peabody Trust (202425849)
The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.
South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202348554)
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southwark Council (202422298)
The complaint is about the landlord’s response to the resident’s concerns about service charges for major works.
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
The Riverside Group Limited (202445888)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.
Westward Housing Group Limited (202414474)
REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202330667)
The complaint is about the landlord’s handling of repairs to a gas pipe.