Haringey London Borough Council (202402848)
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Livv Housing Group (202414782)
The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the tenancy. outstanding repairs at the property. pest infestation. staff conduct. antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202310991)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
London Borough of Newham (202222853)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
Red Kite Community Housing Limited (202317139)
The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.
Southend-on-Sea City Council (202317488)
The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage to personal belongings and decorations.
Clarion Housing Association Limited (202345917)
The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling.
Great Places Housing Association (202336059)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.
London & Quadrant Housing Trust (L&Q) (202324497)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Notting Hill Genesis (NHG) (202300424)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.