London & Quadrant Housing Trust (L&Q) (202324352)
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202344342)
The complaint is about the landlord’s handling of the resident’s service charge complaint.
Midland Heart Limited (202310188)
REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
PHA Homes (202305666)
The complaint is about: the impact of damp and mould on the resident’s health. the landlord’s handling of the resident’s: reports of damp and mould. reports of repairs. reports of antisocial behaviour (ASB). concerns that he has been discriminated against/treated less favourably. We have also considered the landlord’s: record keeping. complaint handling.
Shepherds Bush Housing Association Limited (202314963)
The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property.
The Guinness Partnership Limited (202226924)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Arun District Council (202213713)
The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB from neighbour B. The associated complaint. The resident’s concerns about the landlord’s attitude towards her reports of ASB and complaints.
Aster Group Limited (202320973)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
ForHousing Limited (202229855)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.