The Riverside Group Limited (202328178)
The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202331736)
The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.
Thrive Homes Limited (202324757)
This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.
A2Dominion Housing Group Limited (202324568)
The complaint is about the landlord’s handling of concerns about inadequate wall insulation.
Birmingham City Council (202229682)
The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.
Bristol City Council (202309059)
The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.
Citizen Housing Group Limited (202427458)
The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions.
Clarion Housing Association Limited (202306492)
The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202431390)
The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the neighbour.
Haringey London Borough Council (202314857)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.