Waltham Forest Council (202322814)
The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a copy of an acceptable behaviour agreement (ABA). the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Wandle Housing Association Limited (202230003)
The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Aster Group Limited (202324151)
The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. The process of temporarily rehousing the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202310522)
The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202221202)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, and communal lift. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202343786)
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
North West Leicestershire District Council (202416498)
The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.
Nottingham City Council (202315009)
The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid.
Sanctuary Housing Association (202306913)
The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman has also investigated the landlord’s complaint handling.
Southwark Council (202302203)
The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated the landlord’s complaint handling.