London Borough of Barnet (202428033)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Havering Council (202320506)
The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202428007)
The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.
London Borough of Wandsworth (202315207)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response to the resident’s reports of damaged belongings. Complaint handling.
Notting Hill Genesis (202317422)
The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint.
Southern Housing (202314409)
The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. Handling of problems with the resident’s front door. Complaint handling.
The Guinness Partnership Limited (202435422)
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
Warrington Housing Association Limited (202419571)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Accent Housing Limited (202329781)
The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her fence Delays in the boiler installation Mould on the bathroom ceiling A window leak in the bedroom We have also considered the landlord’s complaint handling
Access Homes Housing Association Limited (202326268)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.