City of Westminster Council (202346824)
The resident’s complaint is about the landlord’s handling of: A repair to the property’s intercom system. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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City of Wolverhampton Council (202327282)
The complaint is about the landlord’s handling of the resident’s reports that its contractors damaged her patio doors. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202321530)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.
GreenSquareAccord Limited (202428371)
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
Moat Homes Limited (202410892)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202402941)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Platform Housing Group Limited (202405280)
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
St Albans City and District Council (202501155)
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Barnet (202424785)
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.