We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.
The complaint is about the landlord’s: Handling of damp, mould and the decant. Staff behaviour. Handling of repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste pipe, damage to the kitchen worktop, cupboards, and associated repairs in the kitchen. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and his concerns of discrimination and bias. Request for a disabled parking bay and access improvements. Associated complaint.
The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from their property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding pests. the use of her garden. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.